How do I place an order?
There a multiple ways to place an order with Ausport Superstore.
You can place an order online, through email, or over the phone.
To place an order online simply add the items you require to your cart and proceed to the checkout where you will be able to select a billing method and a delivery method. You will receive an automated confirmation email from Ausport. Some payment methods will require further contact from Ausport Superstore before your items will be despatched.
To place an order via email just email through your required items to firstname.lastname@example.org
To place an order over the phone from within Australia – 03 9764 1511 from outside Australia – +61 3 9764 1511
What are my payment options?
Payment methods accepted by Ausport Superstore are:
- Credit Card (Visa & Mastercard)
- Bank Transfer/ Direct Deposit/ International Money Transfer
- Cheque/Money Order
- Account Customer (for clubs/schools/business)
Further information regarding payment methods is available here
How do I change or cancel my order?
Ausport cannot guarantee you will be able to make changes to your order once it has been processed – however if you would like to make a change to your order we advise you to contact us via email (email@example.com) or phone (03 9764 1511) as soon as possible.
If you would like to cancel an order once it has been processed please contact us via email or phone as soon as possible.
Once an order has been invoiced/despatched no changes or cancellations will be possible without going through the returns/exchange process.
How do I know that my online order went through?
If you placed your order online, you will receive an automated confirmation email from Ausport Superstore.
Will my credit card be charged immediately?
No, your credit card will not be charged until your item is being despatched.
Is ordering over the internet secure?
Yes, Ausport takes all due care to make online ordering as secure as possible.
An order I received was had faulty/missing/incorrect items?
Despite all care made by Ausport staff sometimes errors do occur. If you have received an order where an item is faulty, missing or incorrect please get in contact with Ausport via email (firstname.lastname@example.org) or phone (03 9764 1511) as soon as possible.
When will my order be despatched?
What are my delivery options?
Ausport offers standard and express delivery options via Australia Post for domestic and international parcels.
Ausport also offers a courier service in metropolitan Melbourne.
Other options may be available if necessary – please contact Ausport via email (email@example.com) or phone (03 9764 1511).
Further information regarding delivery options is available here.
Do you ship outside Australia?
Yes, we can ship outside Australia!
Please note that international orders may be subject to Customs Duty and/or Sales Tax – we recommend that you contact the customs office in country of destination for more information.
Where is my order? How can I track it?
All domestic standard and express parcels are through Australia Post’s traceable delivery service. Your invoice will contain a tracking number which you can use to track the status of your parcel here. If you have any concerns with the status of your parcel or any issues with the tracking number, please contact Ausport via email (firstname.lastname@example.org) or phone (03 9764 1511).
Can I change the delivery address of my order?
Ausport cannot guarantee any change in delivery address once your order has been placed. If you have not received an order invoice and wish to change your delivery address, we recommend contacting Ausport via email (email@example.com) or phone (03 9764 1511) as soon as possible.
What is your returns policy?
Can I return an item to exchange for something else?
Does Ausport offer refunds?
How do I ship my return?
We don’t mind how you ship your item back to us as long as it is securely packed to protect against damage on the way. We do require you ship it back to us as pre-paid freight as we will not accept goods marked ‘return to sender’ or ‘receiver pays’.
Make sure that you address your return to;
11 Rushdale Street