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Have a question? You may find an answer in our FAQs.
But you can also contact us:
Call Us: (03) 9764 1511
Call to organise store visit.
For details see delivery page.
Credit Card: Visa, Master, American Express. The total will be charged to your card when the order is shipped.
PayPal: Shop easily online without having to enter your credit card details on the website.
If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase. For items that are faulty or broken, please contact us at sales@ausport.com.au so we can resolve this issue ASAP. This includes Bats that have broken under warranty.
All of our orders ship from Knoxfield, VIC & local pick-up is available in-cart. All small orders (under 22kg) are generally sent via Australia Post unless another courier is requested. Orders bigger than 22kg generally go via one of Toll, TNT or Northline (for large pallets). Provided there are no issues with the order, all individual orders received before 2pm Monday-Friday will be despatched same day. Certain items may be next day depending on time of order (eg: pitching machines that require bookings via courier) and depending on size, some club orders may be next day despatch as well.
Ausport offers free shipping within Australia on orders over $150, with some exceptions for bulky items such as tees and nets.
Ausport SuperStore can also send your order via express post upon request. Depending on the size of the order it may be able to be sent in one of 3 overnight satchel sizes (500g, 3kg and 5kg). Items bigger than a shoe box will need to be sent via Australia Post's Express Parcel service.
Ausport also offers international shipping to New Zealand, calculated in your cart, and are able to ship to other countries upon request (contact us at despatch@ausport.com.au for a shipping quote)
Returns
If you have purchased an item and you are not happy with the item (wrong size, wrong colour etc) you may exchange the item or obtain a store credit within 30 days of purchase. For items that are faulty or broken, please contact us at sales@ausport.com.au so we can resolve this issue ASAP. This includes Bats that have broken under warranty.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
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